Privacy Policy

Information We Collect

When you create an account and use ChucoPropertyTaxes.com, we collect the following information:

• Account information: Your name, email address, and phone number (if provided).
• Payment information: Payment details are processed securely by Stripe. We store your Stripe customer ID but do not store credit card numbers on our servers.
• Property searches: The addresses and property IDs you search for, along with analysis results, are stored in your account to provide the Service and allow you to access past reports.
• Chat conversations: Messages exchanged with our AI assistant are stored to provide conversation history and improve the Service.
• Usage data: We collect basic usage information such as pages visited and features used to improve our Service.

How We Use Your Information

• To provide and improve the Service, including generating property analysis reports and protest letters.
• To process payments and manage your account credits.
• To communicate with you about your account, purchases, and Service updates.
• To enforce our Terms of Service, including detecting and preventing abuse.

Information Sharing

We do not sell your personal data to third parties. We share your information only in these limited circumstances:

• Stripe: Payment processing. See Stripe's Privacy Policy.
• Supabase: Database hosting and authentication. See Supabase's Privacy Policy.
• Anthropic: AI processing for chat conversations. See Anthropic's Privacy Policy.
• Legal requirements: If required by law, court order, or governmental authority.

Data Security

We use industry-standard security measures to protect your data, including encryption in transit (HTTPS) and secure database access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your account information and associated data for as long as your account is active. If you wish to delete your account and all associated data, contact us at contact@chucopropertytaxes.com.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and data.
• Opt out of non-essential communications.

To exercise any of these rights, contact us at contact@chucopropertytaxes.com.

Changes to This Policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date at the top of this page when we do. Your continued use of the Service constitutes acceptance of the updated policy.

Contact

Questions about this Privacy Policy? Contact us at contact@chucopropertytaxes.com.